6 CEU - Course Type: Lecture
All day presentation - Registration starts at 8 am
During this session Dr Ramsey will cover the elements of his M.A.S.T.E.R. program. This trademarked concept will highlight specific elements of both verbal and non-verbal communication. The M.A.S.T.E.R. program encompasses the concepts of Human Decision Making, Body Language, and the Art of Persuasion. With the understanding of these elements, the doctor and team members will begin to see what many others do not in everyday communication. This approach ultimately leads to increased case acceptance and improved interpersonal relationships.
- Provide the participants with the tools necessary to “see” what others do not in everyday communication: “The Sixth Sense"
- Provide participants the simple understanding of “Body Language” cues which allow for better communication.
- Provide insight into both conscious and sub-conscious decision making and how that effects treatment acceptance.
-Provide an understanding of the Art of Persuasion and its effect on decision making.
-Provide insight into hospitality and “Disney” style customer service elements that lead to dynamic changes.
The Northern Virginia Dental Society is an ADA CERP Recognized Provider.
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. See each course description for the number of continuing education credits designated by the Northern Virginia Dental Society.